PropBet Privacy Policy — How We Protect Your Information

1Introduction & Scope

This Privacy Policy describes how PropBet (propbet.im) collects, processes, and protects the personal information of its users. By registering on or using the PropBet platform, you agree to the terms of this policy.

This policy applies to all users located in Bangladesh. PropBet treats your privacy with the utmost respect — it is not merely a legal obligation, but a core part of our values.

---

2What Data We Collect

PropBet only collects information that is necessary for providing services, ensuring security, and fulfilling legal obligations.

2.1 Information Collected at Registration

Data Type	Reason for Collection
Full Name	Account Identity & KYC Verification
Mobile Number	Login, OTP & Payment Confirmation
Email address	Communication & Password Recovery
Date of Birth	Age Verification (Confirming 18+)
National ID	KYC & Withdrawal Verification (Optional Initially)

2.2 Information Collected Automatically During Use

• IP address & device information — used for security and fraud detection.
• Login date & time — for account security purposes.
• Browser type and operating system — used for platform improvement.
• Betting history — retained for account management and legal compliance purposes.
• Transaction details — for maintaining financial records.

---

3Purpose of Data Use

PropBet uses the information it collects for the following purposes:

3.1 Service Delivery & Operations

Your information is used to create and manage your account, process deposits and withdrawals, maintain your betting history, and provide customer support. Without this, PropBet cannot deliver its services.

3.2 Security & Fraud Prevention

IP address and device information are used to detect unusual login attempts or transactions, protecting your account from unauthorized access.

3.3 Legal & Regulatory Compliance

Collecting and retaining certain data is a legal requirement under Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. PropBet fulfils this obligation with full integrity.

3.4 Service Improvement

PropBet analyzes user behavior to improve the platform's design, performance, and features. This analysis is always based on anonymous, aggregated data — never on an individual basis.

---

4Data Sharing Policy

PropBet does not sell or rent your personal data to third parties — this is a firm policy. However, limited data may be shared in specific circumstances:

4.1 Payment Providers

Only the information required to complete transactions is shared with payment providers such as bKash, Nagad, or Rocket. These providers also maintain strict privacy policies of their own.

4.2 Law Enforcement Agencies

In cases involving a court order or legal obligation, PropBet may be required to disclose information to regulatory authorities. Only the minimum necessary information will be provided in such circumstances.

4.3 Technology Service Providers

We work with trusted technology partners for server hosting, cloud storage, and security services. These partners are contractually bound to comply with PropBet's privacy policy.

---

5Cookies & Tracking Technologies

Propbet uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

5.1 Essential Cookies

These cookies are essential for remembering your login state, managing security tokens, and handling session data. Without them, the platform will not function properly.

5.2 Functional Cookies

Used to remember your language preference, display settings, and login details — so you don't have to reconfigure them every time.

5.3 Analytics Cookies

PropBet improves its services by collecting anonymous statistics — such as time spent on each page and which features are used most. No personally identifiable information is included.

---

6Your Privacy Rights

PropBet gives you full control over your personal data. You have the following rights:

To exercise this right support@propbet.imEmail us at. We typically respond within 14 business days.

---

7Data Retention Period

Propbet does not retain your data longer than necessary. Our general policy is:

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure (legal requirement).
• KYC documents are retained for 5 years after account closure.
• Marketing communication records are deleted as soon as consent is withdrawn.
• Log data is automatically deleted after 1 year.

---

8Security Measures

PropBet follows industry-leading standards to protect your information:

• SSL/TLS Encryption: All data transmissions are 256-bit encrypted.
• Firewall & IDS: Advanced network security is always active.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Access Control: Only authorized personnel have access to specific data.
• Data Backup: Secure encrypted backups are maintained on a regular basis.

---

9Policy Updates & Contact

PropBet may update this Privacy Policy as needed. For significant changes, you will be notified via your registered email or a notification on the platform. The date shown at the top of this page reflects the most recent update.

If you have any questions or concerns about this Privacy Policy, please contact us directly: support@propbet.im. Our data protection team typically responds within 3 business days.